FAQ
ACCOUNTS AND ORDERS
Creating an account is not necessary and you can check out as a guest without having to register.
However, creating an Emporio account has many benefits such as:
– Reviewing past purchases
– Receive live tracking information
– Save your address and card details for faster shopping
– Save your personal measurements and sizes
You can easily reset your username or password by clicking here. If the problem with login persists please contact our customer support team via email on [email protected]
Yes, this is possible. There is no need to place a new order if you want to make changes. If you want to cancel or change your order, send us an email on [email protected] before the order is dispatched, and we will make the necessary amendments.
DELIVERY & RETURNS
After contacting our Customer Care team via our Returns Portal, you can return items bought online, either through the courier of your choice to our Returns Department in Victoria, Gozo, or else Drop Off your returns in our store detailed to you by our customer care team. Read more here.
Our orders are delivered within 2-3 working days from date of purchase.
Items bought as gifts must follow the same process outlined here. Gift receipts cannot be issued for online orders.
PAYMENTS
We accept Visa, Mastercard, Paypal and Revolut.
Emporio always ensures that your transactions are safe and secure via https payment connections.
